bento805 Terms of Use - Account, Deposits, and Withdrawals

We at bento805 operate an online gaming and sportsbook platform serving users in supported jurisdictions. Our platform runs on Android and iOS through a mobile-first experience: you can download our Android APK, open bento805.net in your iOS Safari browser, or access us through any device with an internet connection. These Terms of Use set out what we offer, how your account works, how you deposit and withdraw, and how we handle disputes. By creating an account on bento805, you accept these terms.

Our platform features football and tournament coverage (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways), and esports markets (Mobile Legends, Free Fire, and PUBG Mobile). We process deposits and withdrawals through Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet).

We are committed to transparent operations, secure data handling, and responsive customer support. This guide explains the key terms governing your account, the rules that apply when you play games or place bets, and what to do if a dispute arises.

Creating and Using Your bento805 Account

To create an account on bento805, you must be of legal age in your jurisdiction and provide accurate personal information: your name, email, phone number, and date of birth. We use this information to comply with Know Your Customer (KYC) requirements and to prevent fraud. During account creation, you set a password—we encrypt this and never store it in plain text. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact our support team immediately through live chat (available 24/7) or by email.

Your account is personal and non-transferable. You may not share your login details with others, and you may not open multiple accounts. If we detect duplicate accounts or activity that suggests account sharing, we reserve the right to suspend the accounts involved. We operate services only in jurisdictions where such services are permitted by local law. If you access bento805 from a region where gaming or sports betting is restricted, we may suspend your account and forfeit any balance.

We ask for account verification (Mobile Verification) before you withdraw funds. You'll photograph a government-issued ID (National ID, Passport, or Driver's License) through our mobile app or browser. Our compliance team reviews your submission within a standard window and approves or requests clarification. Verification protects your account and ensures we comply with local regulations across Jakarta, Surabaya, Bandung, Medan, and other supported regions.

Deposits, Withdrawals, and Payment Methods

We process deposits from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking Virtual Account, local payment, online payment, or e-wallet. When you deposit, the funds appear in your account balance once the payment provider confirms the transfer. This typically takes seconds for digital wallets and subject to verification for bank transfers. We do not charge deposit fees. Your deposit is final once confirmed; we do not reverse deposits except in cases of payment processor error or fraud.

Withdrawals request money from your account balance back to your payment method. You must have completed Mobile Verification before submitting a withdrawal request. We review each withdrawal to ensure it does not exceed your available balance and to confirm no suspicious patterns. This review typically completes within 24–72 hours. Once approved, we send funds to your payment method and the timeframe depends on your payment provider (usually 1–3 business days for bank transfers, minutes for digital wallets). We do not charge withdrawal fees. If your withdrawal is declined, we email you with a reason and you can resubmit.

During holidays such as Idul Fitri and Idul Adha, payment processors may operate on extended schedules, which can slow deposits and withdrawals. We cannot accelerate payments beyond what providers control. If you have questions about a deposit or withdrawal status, contact our support team with your transaction ID.

Games, Markets, and How Bets Work

When you place a bet on a sports market (Liga 1, Piala AFF, Champions League) or play a game (slots, live-dealer tables, esports), your stake is deducted from your balance immediately. If you win, your winnings plus any remaining stake are credited to your account. If you lose, your stake is forfeited. Game outcomes are determined by random number generators (for slots and live-dealer games) or live match results (for sports). We do not offer bonuses that require rollover conditions or wagering minimums; any promotional credits we offer are stated clearly at the time of issue with full terms.

bento805 reserves the right to void any bet if it breaches our rules: for example, if there is clear evidence of fraud, manipulation, or breach of our terms. If we void a bet, we email you with a reason and restore your stake. We also monitor for unusual betting patterns and may temporarily restrict high-risk bets pending investigation. All game rules and market terms are available in our support centre.

Our Data Protection and Your Rights

We encrypt your personal information and transaction data using standard security protocols. We do not sell your data to third parties. We may share information with payment providers, compliance authorities, or fraud-prevention services only where required by law. You can request a copy of your personal data by contacting our support team. We retain your transaction history indefinitely to comply with financial regulations and to resolve disputes.

Dispute Resolution and Support

If you dispute a transaction, game outcome, or account status, contact our support team via in-app live chat (24/7), email, or the help section on your mobile device or browser. Provide your transaction ID, the date of the issue, and a clear description of the dispute. Our team reviews your case and responds within one business day. We keep a record of all support conversations so you can reference your case at any time.

We offer multilingual support in multiple languages to assist players from different regions. Our support team can help with account recovery, payment questions, game rules, KYC clarification, and technical issues. If you feel your case is not resolved, you can escalate it by requesting a supervisor review. We aim to resolve disputes fairly and transparently.

Jurisdiction and Applicable Law

bento805 operates under the laws applicable in the jurisdictions we serve. Services are available only where local law permits. We reserve the right to restrict or suspend accounts in regions where gaming is prohibited or regulated differently. These Terms of Use are governed by the laws of the jurisdictions where we operate. If you have legal questions about bento805 or your rights, we recommend consulting a local legal professional.

By using bento805, you agree to these Terms of Use. We may update these terms at any time and will notify you via email if substantial changes occur. Your continued use of bento805 after such notification constitutes acceptance of the updated terms. If you do not agree with any change, you may request account closure and withdrawal of your balance.